Supporting schools and libraries in 12 states
Frequently Asked Questions
Please contact us if you cannot find an answer to your question.
The E-Rate program makes telecommunications and information services more affordable for schools and libraries. E-Rate discounts telecommunications, internet access, and internal connection equipment to eligible schools and libraries.
The E-Rate application process is indeed complex and can be daunting. It's important to remember that you're not alone in this. Individuals who began filing E-Rate in 1998 are retiring, changing careers, or suffering from work overload due to budget cuts in education. Support is available to guide you through this process.
Filing for E-Rate discounts is like filing a corporate tax form. Many of us hire CPAs to do our tax forms because we are not aware of all the changes in tax laws or have the time to complete the paperwork – not to mention having someone to represent us in an audit. Hiring an E-Rate Consultant is much the same.
Over the past twenty years, the E-Rate Program has created profiles of four types of applicants. These profiles can help determine the level of service needed.
Fully Supported Consulting Services
Clients who need more resources to dedicate a staff member or team to support the E-Rate process year-round and the budget to allow for annual training.
Training and Support Services
Applicants with a dedicated E-Rate team who have recently added a new member or do not have the budget to attend the national training sponsored by USAC.
Support Service
Established and well-trained E-Rate teams often encounter issues that they are unable to resolve. In these cases, they need support from an experienced professional who has gained knowledge from processing hundreds of applications yearly.
Audit Support
When an applicant receives notice of an audit or a loss of funding, it is imperative that any questions asked by an auditor or reviewer be answered in a specific way so that misunderstandings are minimized. Most applicants never endure an audit or unnecessarily refund funding to USAC.
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